Effective Date: 16/10/2024
At LEGALiTi, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are granted for our services.
Non-Refundable Services: Subscriptions are billed in advance and are generally non-refundable, except under specific circumstances as outlined below.
Refund Requests: All refund requests must be submitted in writing to help@legaliti.io with a detailed explanation of the reason for the request.
We offer a satisfaction guarantee for new users. You can try our services for fourteen (14) days (“Trial Period”). If you are not satisfied during this time, we will refund your subscription fee on a pro-rata basis, no questions asked.
Eligibility: This satisfaction guarantee applies to new users within the first 14 days of their subscription.
Process: To request a refund, contact our support team at help@legaliti.io within 14 days of your subscription start date. Refunds will be processed promptly on a pro-rata basis.
Annual Subscriptions: If you cancel your annual subscription after the 14-day Trial Period, you will retain access to our services until the end of your current billing cycle. No partial refunds will be available beyond the Trial Period.
Monthly Subscriptions: Monthly subscriptions are non-refundable. If you cancel after the Trial Period, you will retain access until the end of your current billing cycle, and no further charges will apply.
Non-Refundable Fees: Certain fees, such as government fees, fines, and other charges incurred on your behalf, are non-refundable.
Service Charges: Any service charges or processing fees associated with payment transactions are non-refundable.
In rare and exceptional cases, LEGALiTi may consider refund requests outside the standard refund policy on a case-by-case basis. Such requests should be made in writing and will be evaluated based on the specific details.
Timeline: Refunds will be processed within ten (10) business days of approval.
Method: Refunds will be issued using the same payment method as the original transaction unless otherwise agreed upon.
Notification: Clients will receive an email confirmation once the refund has been processed.
For any questions or assistance regarding our Refund Policy, please contact us:
Phone: 052 235 2224
Email: help@legaliti.io
Address: Business Centre, SPC Free Zone, Sharjah, UAE
